Case Study
Inventory Transformation: Redesign inventory policies and processes
Partnered with a consumer goods company to redesign its inventory governance and processes, raising book-to-book accuracy from 79.2% to 99.6%.
Industry: Food & Beverage
Client
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Global leader in the premium chocolate segment, with over 175 years of heritage and a presence in more than 120 countries.
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In Brazil, the company has operated its own stores for the past decade, expanding to over 80 locations across major cities and regions.
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Challenges
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The company was facing significant inventory discrepancies, resulting in lost sales, high product discard rates, and lack of visibility for inventory planning.
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The issue began when the 3PL moved operations to a warehouse in another city, leading to a major turnover of the operational team.
Our Approach
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Reviewed inventory governance processes.
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Established KPIs and regular analysis routines for stock discrepancies.
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Identified process and system failures.
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Implemented book-to-book inventory routines, cycle counts, and wall-to-wall inventory.
Results
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Increased book-to-book inventory accuracy from 79.2% to 99.6%.
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Developed a tool and trained the team to execute book-to-book inventory routines.
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Inventory policies and processes reviewed and updated.